Customer Service Associate/ Customer Service officer (5 day work week!)

Start your adventure with us! We're looking for a Customer Service Associate/ Junior Customer Service Associate to join our 5-star team!

RESPONSIBILITIES:

• Act as our service representative to handle all customer inquiries, including calls and emails
• Introduce potential and new customers on our relocation services and provide useful packing advice
• Provide ongoing support before, during and after a new customer signs up
• Liaise with clients, shippers and overseas destination agents
• Provide quotations to customers and arrange packing materials
• 5 day work week (able to work on weekends)

REQUIREMENTS:

• 0-3 years of customer service experience
• Good telephone manner, customer service, communication and texting skills
• Energetic with a can-do & positive attitude
• Enjoy working in a startup environment
• Fluent in both spoken and written Cantonese, good command in English, Mandarin capability is a plus
• Proficient in MS Applications and Chinese Word Processing

REMUNERATION & OTHERS:

Competitive base salary, year-end performance bonus, medical insurance, and other benefits. You are welcome to visit our website at www.yanyan.hk/en for more information about us. Applicants who are not invited for an interview within 1 month may consider their applications unsuccessful.