Customer Service Supervisor (Tsim Sha Tsui)

Responsibilities:

• Supervise and coordinate the activities of receptionist staff, ensuring they deliver high-quality service to all guests

• Train and motivate receptionists to provide exceptional customer service, handling inquiries, complaints, and special requests from clients

• Serve as the primary point of contact between management and reception staff, relaying important information and updates

• Ensure that the reception area is well-maintained and that all necessary supplies are stocked

• Check-in/check-out procedures, special amenities, and personalized services

• Address any issues or conflicts that arise at the front desk, ensuring swift and satisfactory resolutions

• Maintain records of guest interactions and staff performance, providing feedback to management for continuous  improvement

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, or related disciplines

• Minimum of 4 years in customer service work experience

• Good spoken Cantonese, English and Putonghua will be an advance 

• Experience in team supervision and staff training

• Handle matters related to site safety, quality assurance, health and environmental management

• Excellent people management practices with good communication skills

• Computer literate especially MS Powerpoint, Excel and Word

• Immediate available is preferred

Working Hour:

Mondays to Saturday 9:00am - 6:00pm (including 1 hour lunch break) 

(Except Sundays and Public Holidays, Typhoon Signal No.8 or above, or Black Rainstorm Warning Signal is hoisted)

What we offer:

• Discretionary Bonus

• Attendance Bonus

• Medical Insurance

• Staff Recreational Activity

• Overtime Pay

• On-the-job training

How to Apply:

Interested candidates are invited to submit their CV, including their current and expected salary, to april.tam@konicaminolta.com at their earliest convenience.

Contact Information:

For any inquiries, please do not hesitate to contact us via our recruitment hotline at 6145 7797

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.