Senior QA Officer (Footwear) for DC

Dr. Martens is a globally recognizable and culturally influential British brand, with 65 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do:

• be yourself,

• act courageously, and

• show you care.

They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO, WHAT'S THE STORY?

Our Global Supply Chain organization is fundamental to enabling the growth of our Dr. Martens brand and delivering our DOCS strategy.

We are seeking an experienced, passionate, and proactive DC Quality Assurance Senior Officer to join the Global Logistics team. This role will have a dotted-line reporting relationship and work closely with the Quality Assurance team to ensure alignment on quality assurance standards and processes.

THE GIG

The DC Quality Assurance Senior Officer is responsible for overseeing quality control processes and managing product returns for our distribution centres in APAC (including Shanghai, Tokyo, Icheon and Hong Kong).

In addition to having relevant qualifications and experience in auditing quality standards within a supply chain environment, you will demonstrate the ability to develop effective relationships with and influence key stakeholders inside and outside of the business to ensure engagement and compliance with agreed standards (including but limited to DM’s requirements on quality & SOP). You will have a passion for learning, a drive for continuous improvement, and a resilient personality.

Key areas of responsibility will be:

• Provide comprehensive training for DC inspectors (under service providers) on returned product review and justifications, to ensure the compliance with DM’s quality policies, return process, inspection procedures, and quality standards.
• Provide technical support and give guidance to DC inspectors to maintain consistent quality service.
• Conduct regular on-site inspections and audits in person when necessary, ensuring the DC inspectors adhere to DM’s standards and SOPs.
• Manage the workflow to ensure it is prioritised according to its nature and urgency e.g., inspection, and return products.
• Investigate quality issues, perform root cause analysis, and work with the QA team to implement corrective and preventive actions.
• Monitor and report on key quality performance indicators (KPIs) e.g. dc inspectors’ audit standard meeting the DM’s expectation
• Work cross-functionally with QA, Logistics and DC teams to improve operational workflows.
• Support other Global Sourcing, Quality, and Compliance team initiatives including but not limited to reporting and other ad-hoc projects as required.
• Provide regular communication to relevant stakeholders on Returns progress.
• Provide support to the team on Repair and Recycling initiatives.
• Prepare reports and consolidate data on a regular basis.

THE STUFF THAT SETS YOU APART

To be our DC Quality Assurance Senior Officer, you will also possess these qualities:

• Bachelor’s degree in quality management or relevant subjects.
• 5-7 years of related experience within the footwear/fashion industry in retail or eCommerce business. Product experience in footwear or leather goods under a branded environment required.
• Familiar with AQL standards and knowledgeable in product safety and regulations.
• Excellent qualitative, analytical, and communication skills with all levels of staff
• Strong work ethic, detail-oriented, and good time management.
• Excellent command of both written and spoken English. Spoken Japanese will be an advantage.
• Understanding of quality requirements/returns policies for the APAC markets.
• Computer literate with MS Office including Word, Excel, and PowerPoint.
• Able to travel within the region occasionally.

We live and breathe Rebellious self-expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Your technical ability will go hand in hand with our DM Way success factors:

• Develop: build on your strengths and superpowers while stepping outside your comfort zone to foster growth and development for yourself and colleagues.

• Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.

• Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM.

• Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.

• Connect: contributes to positive team energy by valuing diverse perspectives, fostering open dialogue, and building strong relationships within and beyond the team.

• Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.

• Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.

• Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.