Service Administrator

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possiblewith us!

Job Description

Provides support for the service Department that includes:

• Create the service contract and PM Plan in the system
• Stock transfer through system and physical stock take for ensuring spare inventory accuracy
• Issue invoice of service contract, spare parts, etc
• Issue service quotation
• Update and maintain instrument record
• Update and maintain customer information
• Spares part/samples ordering
• Responsible to communicate with the end customers about the order arrangements.
• 3rd party accessories ordering and paym
• Maintain field service tools calibration
• Arrange spare courier service

Assist Service Leader for:

• Regularly generating service data report like PM accuracy, instrument down time, etc
• Gathering information to complete monthly/quarterly summary for submitting to government department (HA, EMSD, etc)
• Arrange FSE jobs schedule to align with the end customers requirement

Preferred Requirements

• Diploma or above previous administration experience
• Experience with using ServiceMax and CRM system will be an advantage
• Familiar the usage of Microsoft Office (Words, Excel and PowerPoint)

To learn more about BD visit: https://bd.com/careers