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Customer Service Officer (E-Commerce)
Yoho Hong Kong Limited 友和香港有限公司
Posted 3 days ago
Kwun Tong
0 year(s) work experience
Salary negotiable
Double pay / Medical insurance / Attendance bonus / Marriage leave / Paternity leave / Birthday leave / Compassionate leave
Job Highlight
- 固定工作時間1030-1930
- 充滿活力及和諧的工作團隊
Job Description
About the job
- Deliver excellent customer service
- Improve customers' satisfactory level by providing consulting solutions via web chat, e-mail and phone calls
- Liaise with internal parties to ensure efficient and effective service to customers
- Assist in other ad-hoc assignments as required
About the People
- Strong communication and problem-solving skill
- Hardworking, self-motivated, able to work independently
- Mature, responsible, careful
- Excellent typing speed
- Familiar with MS Word and Excel
- Hands-on experience from retailing would be an advantage
- Shift duty is required (Mon-Sun, 10:30-19:30, 8 day off/month)
- Immediately available is preferred
You will enjoy
- Competitive remuneration package
- Double pay
- Staff purchase discount
- Group Medical Insurance
- Various types of pay leave
- (e.g.Pay Sick Leave, Birthday Leave, Marriage Leave, Special Leave, etc.)
- Energetic and open-minded team
- Fun and harmonious working environment
- Broad job exposure
- Relaxed dress code
Interested parties, please send your application with detailed resume indicating both existing and expected salary and date of availability to us hr@yohohongkong.com
We are an equal opportunity employer. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All applications received will be kept in strictest confidence and for recruitment purpose only.
| Job Function | |
| Work Location | Kwun Tong |
| Benefits | Double pay / Medical insurance / Attendance bonus / Marriage leave / Paternity leave / Birthday leave / Compassionate leave |
| Education |
School Certificate / HKDSE
|
| Skills | Customer service |
| Spoken Language | Intermediate Cantonese |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Full Time |
| Industry | IT / E-Business |
About company
Yoho Hong Kong Limited 友和香港有限公司
Yoho Group (2347.HK) is a leading player in Hong Kong's B2C e-commerce industry and the first B2C e-commerce company in Hong Kong successfully listed on HKEX Main Board. We operate under an online-merge-offline (OMO) business model, primarily conducting B2C sales through the Yoho e-commerce platform, complemented by three physical flagship stores in KT, CSWan, and CWB respectively.
The Group boasts a substantial membership base with over 1.1 million registered members and offers a diverse product portfolio featuring 100,000 SKUs, spanning across electronics and appliances, beauty and skincare, health and wellness, household, mother and baby, pet supplies, wines and spirits, and toys.
The Group boasts a substantial membership base with over 1.1 million registered members and offers a diverse product portfolio featuring 100,000 SKUs, spanning across electronics and appliances, beauty and skincare, health and wellness, household, mother and baby, pet supplies, wines and spirits, and toys.