Customer Services Assistant/Executive

Who we are

As the industry leader for over 20 years, we are serving over 6 million monthly users regionally across Southeast Asia. We grew from a search & content focused platform into the largest F&B ecosystem with extreme growth rate. Our innovation is shown through Online Table Booking, Takeaway, Voucher, Payment, Recruitment and Loyalty (and many more!) Our mission is to help restaurants grow, help users find, book and pay at restaurants. We are an experienced team with a startup mentality. Each of our passionate teammates is making their mark in this space. If you are hungry to grow and make an impact on our 6 million+ users, then join us at OpenRice!

You will be responsible for:

• Provide quality customer service through hotline, WhatsApp platform and email channel with good record keeping in CS case log

• Identify the issue and work closely with internal parties for case solution and service improvement

• Handle and resolve enquiries and complaints with merchants and members in an efficient manner

• Support other ad-hoc function assigned by Manager

You should possess:
 

• Diploma holder or other relevant discipline

• Good command of PC knowledge (MS Word, Excel, Outlook)

• Proficient in both spoken and written English and Chinese including Putonghua

• Good Interpersonal skills, Customer oriented and Well-organized with ability to prioritize

• 5-day work and willing to work on shift when necessary including Sat, Sun and Public Holidays

• Candidates with more experience will be considered as Customer Services Executive

We offer a competitive remuneration package including excellent career prospects to the right candidate. Interested parties please submit your detailed resume with expected salary and available date by clicking the Apply Now button.

All personal information submitted by job applicants will be used for recruitment purposes and we reserve the rights to consider the applications for other positions in our Group.