Shop Manager / 分店經理
Job Highlight
- Store Operations 店舖營運
- Customer Service 顧客服務
- Customer Complaint 顧客投訴
Job Description
Responsibility
· Manage the daily operations of assigned shops to maximize sales & productivity, manpower efficiency and guest service standard
· Lead the team to achieve the company objectives, business targets, services standard, and hygiene standard
· Build and maintain customer relationships, handle customer complaints, and manage crisis situations.
· Effectively monitor P&L and manpower plan and cost management
· Ensure providing the required high levels of service quality and dining environment
· Recruit and develop high performance frontline team
· Prepare analysis and action plans for tackling market trends and make recommendations accordingly
· Design and deliver training programs for frontline staff
· Conduct field coaching
· Support ad-hoc projects as assigned
Requirements
· Diploma holder in a relevant discipline with 5 or above relevant experience at supervisory level (candidates with lower qualifications but exceptional service record may also apply)
· A good team player with excellent interpersonal communication skills
· Quality-and-service-oriented, strong leadership and people management skills
· Good in Hygiene knowledge
· Good commands of both spoken Chinese, English and Putonghua
Candidates with less experience will be considered as Assistant Shop Manager
職位 : 分店經理
職責
· 管理店舖的日常運營,將銷售和生產力、人力效率以及顧客服務標準最大化
· 帶領團隊達成公司目標、業務指標、服務標準和衛生標準
· 建立和維持良好顧客關係,處理顧客投訴,並管理危機情況
· 有效監控損益表和人力計劃及成本管理
· 確保提供高水準服務質量和用餐環境
· 招募和培養高效率的前線團隊
· 準備市場趨勢分析和行動計劃,並根據需要提出建議
· 設計和提供培訓予前線員工
· 進行現場指導
· 支援的臨時項目
要求
· 持有相關學科的文憑,並具有5年以上的相關管理經驗(具有較低學歷但服務記錄卓越的候選人亦可申請)
· 具備良好的團隊合作精神,優秀的人際溝通能力
· 以質量和服務為導向,具備強大的領導能力和人員管理技巧
· 具備良好的衛生知識
· 良好的中文、英文和普通話口語能力
· 具有較少經驗的候選人將被考慮為分店副經理
有意者請Whatsapp 5348 3695 / 致電 2686 3539 預約面試
所有資料將會絕對保密,並只用作考慮本集團 / 本公司 有關或類似職位之申請。
Job Function | |
Work Location | Not Specified |
Benefits | Medical insurance / Bonus / Promotion opportunities / On-the-job training / Marriage leave / Free duty meal / Birthday leave / Compassionate leave |
Education |
School Certificate / HKDSE
|
Skills | Customer service / Sales / Interpersonal skills / Time management / Point-of-sale (POS) systems / Communication / Teamwork / Microsoft Word |
Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
Written Language | Intermediate Chinese / Basic English |
Employment Type | Full Time |
Industry | Hospitality / Catering / Club |
Launched in 1992, Crystal Jade Culinary Concepts Holdings (“Crystal Jade” or “the Group”) is a Singapore-based culinary brand with one-MICHELIN star and multiple MICHELIN Bib Gourmand awards, managing over 100 outlets across 22 major cities. Well-regarded for its culinary expertise and commitment to quality, the Group’s brand mission is to promote authentic Chinese cuisine and culture.