義大利語商務專員（跨境物流）Italian Speaking Commercial Specialist(Cross-border Logistics)

公司介紹：Sengi Express 由義大利郵政控股，專注跨境電商小包物流，為廣大客戶提供專業和多元化的跨境物流服務。核心產品包括：最後一公里派送（快遞和標準）、義大利全程包裹專線、歐洲小包清關、空海運幹線、歐洲卡車運輸、逆向客退、FBA退貨處理以及海外倉儲等跨境電商物流服務。

Company Profile: Sengi Express, powered by Poste Italiane, focuses on cross-border e-commerce parcel logistics, providing professional and diversified cross-border logistics services for our customers. Core products include: last-mile delivery (express and standard), Italy full parcel line, European parcel customs clearance, Air&Sea Freight, Europe truck transportation, reverse logistics, FBA return processing and overseas warehousing and other cross-border e-commerce logistics services.

（1）崗位職責/Job responsibilities：

1.負責與客戶及海外供應商的日常溝通（義大利為主）；

Responsible for daily communication with customers and overseas suppliers (primarily Italy);

2.與客戶保持高頻溝通，了解和解決客戶需求，提升客戶滿意度；

Maintain high-frequency communication with customers, understand and address their needs, and enhance customer satisfaction;

3.跟進國外清關以及交貨轉運環節；

Follow up foreign customs clearance and Line-haul transportation;

4.監控渠道運轉情況，發現問題或異常情況及時匯報和處理；

Monitor the operation of different channels, and have the ability to solve emergency in a timely manner

5.客戶投訴問題的處理；

Handling of customer complaints;

6.解決運營問題和查詢；

Solve operational problems and queries;

7.及時向團隊反饋市場和客戶需求資訊，以推進內部系統或流程改進；

Feedback market and customer demand information to the team in a timely manner to improve internal process;

8.支持部門管理和臨時任務。

Support department management and temporary tasks.

（2）崗位要求/ Job requirements：

1.義大利語聽說讀寫能力優秀；

Excellent listening, speaking, reading and writing sklls in Italian.

2.熟悉word、excel、outlook等office辦公軟件的使用；

Familiar with the use of word, excel, outlook and other office software;

3.出色的溝通協調能力，注重細節，責任心強；

Excellent communication and coordination skills, attention to detail and strong sense of responsibility;

4.有較強的思考能力、服務意識、應變能力、抗壓能力、團隊協作能力、邏輯思維和資料理解與分析能力、緊急事件處理能力；

Strong thinking skills, service orientation, resilience, stress tolerance, teamwork, logical thinking and data comprehension and analysis, and emergency handling skills;

5.對跨境電商物流行業的發展前景充滿信心；

Confidence in the development prospects of the cross-border e-commerce logistics industry;

6.工作語言包括：義大利語、英文、普通話、粵語，需具備相應的語言能力；

Working languages include: Italian, English, Mandarin, Cantonese, and appropriate language skills are required;

7.必須是香港本地居民。

Must be Hong Kong Resident.