Customer Success Executive

What do you need to do?

• Responsible for onboarding new customers to Google Marketing Platform (GMP)
• Support customers in using GMP products through training and demonstration of product features and new releases
• Be the first point of contact for customer enquiries
• Collaborate with cross-functional teams across the business to ensure appropriate response and accurate information and solutions are delivered to customers effectively
• Assist CSM in customer growth strategies planning & periodical account reviews
• Maintain product expertise across GMP products
• Handle ad-hoc projects as assigned

What do you need to have?

• Bachelor’s Degree in Marketing, Communications or related discipline
• 1-2 years of solid working experience in digital marketing
• Knowledge of Programmatic advertising, SEM, Google Tag Manager & Google Analytics preferred
• Experience in customer service/support or technical support environment preferred
• Experience in technical writing preferred
• Knowledge of HTML, CSS & JavaScript preferred
• Excellent presentation skills, verbal and written communication skills in Chinese (Cantonese and Mandarin) and English
• Comfortable working in a fast-paced & multinational environment and with a distributed team
• A good team player & fast learner with a good “people person” personality & sense of humor