Customer Success Executive

FiveStones Limited
刊登于2025-02-13

九龙湾
0年工作经验

职位描述

What do you need to do?

  • Responsible for onboarding new customers to Google Marketing Platform (GMP)
  • Support customers in using GMP products through training and demonstration of product features and new releases
  • Be the first point of contact for customer enquiries
  • Collaborate with cross-functional teams across the business to ensure appropriate response and accurate information and solutions are delivered to customers effectively
  • Assist CSM in customer growth strategies planning & periodical account reviews
  • Maintain product expertise across GMP products
  • Handle ad-hoc projects as assigned


What do you need to have?

  • Bachelor’s Degree in Marketing, Communications or related discipline
  • 1-2 years of solid working experience in digital marketing
  • Knowledge of Programmatic advertising, SEM, Google Tag Manager & Google Analytics preferred
  • Experience in customer service/support or technical support environment preferred
  • Experience in technical writing preferred
  • Knowledge of HTML, CSS & JavaScript preferred
  • Excellent presentation skills, verbal and written communication skills in Chinese (Cantonese and Mandarin) and English
  • Comfortable working in a fast-paced & multinational environment and with a distributed team
  • A good team player & fast learner with a good “people person” personality & sense of humor

工作种类
工作地区 九龙湾

有关招聘公司
FiveStones Limited