Engineer

Requirement:

• Hands-on Implementation / installation experience on server hardware platforms such as Dell x86 servers, HPE Gen9 and Lenovo think systems rack servers.
• Experience in server rack and stack, hardware configurations, power requirements of physical servers.
• Experience with server backend cabling and network cabling
• Experience in (HPE Integrated Lights-Out_iLO) and Integrated Dell Remote Access Controller (iDRAC) management
• Configuration of firmware, utilities and drivers
• Able to troubleshoot bugs, configurations errors and coordinate with the OEMs and product teams for open tickets
• Excellent troubleshooting skills on HPE, Lenovo & Dell
• Through knowledge of server hardware components including HDD, Network interface, HBA cards, Memory,UEFI etc.
• Expertise in server management software such as Dell Open Manage, HPE OneView smart update manager.
• Experience in replacing CPUs, DIMMs, power supplies, or other server hardware.
• Basic knowledge of VMWare and virtualization
• Certifications in one or more of the following server hardware HPE, Dell, Lenovo.
• Remote hands-on expertise on server hardware and deployments

 Scope of Services, SLAs, and KPIs

• Requires traveling to sites in HK and continuous night shifts from 8:00PM-06:00AM.
• Engineers also need to provide support for server pre and post installation tasks for HK and other regions, if they are not fully occupied
• Work can also include server hardware upgrades, fault resolution, fault reporting on non-live servers.
• Travel between Data Centres as and when required.
• Knowledge of Dell, Lenovo and HPE x86 technology essential.
• Knowledge of  Smarts (propriety ticketing tool) , ServiceNow, NLyte, Appeture, Teams, Outlook, Zoom.

Outcome or Critical Deliverable

• Outcome is servers physically installed, Firmware updated, Prechecks carried out, troubleshooting performed both during and after initial handover to customers.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.