Program Officer I, Safe Families (Ref: MCW/240816/POI_SF)

Key Responsibilities  :
1. Volunteer Recruitment and Support
• Recruiting, training and supporting volunteers who provide support to referred families.
• Ensuring that all volunteer information is accurately entered onto the Safe Families database and
that key information is kept up to date.
• Identifying ongoing training needs and implementing ongoing training and intervention programs
which includes in-person workshops and online learning courses to ensure that volunteers feel
encouraged, equipped, and empowered to support families or individuals as appropriate.
2. Engagement of Community Groups and Partners
• Building and maintaining strong relationships with churches and community groups to help establish
Safe Families as a transformational tool they can use to serve their communities.
• Introducing community groups and partners to the work of Safe Families how a partnership may fit
within their vision and mission to serve the community.
• Delivering compelling presentations about the work of Safe Families; this includes faith community
events or targeted recruitment info sessions.
3. Program Support and Development
• Monitor and respond to post, phone and e-mail enquiries and other communications.
• Support and implement Safe Families programs activities, including planning, budgeting, organizing,
implementing and reporting.
• Coordinate with other departments such as Children Services, Youth Services, and other supporting
services to design and implement program initiatives and operation. Liaise with external parties as
necessary.
• Evaluate the outcomes of Safe Families program, identify successes and improvements, and make
program adjustments accordingly.
• Partner with Volunteer Engagement Team to streamline volunteer recruitment process for service
and operation support.
• Participate in selection, and train, assign, organize, and act as lead for volunteers and provide timely
performance feedback to supervisor.
• Contributing to materials needed for funding applications, reporting, promotion of project.

• In line with team culture, supporting colleagues by completing additional or crossover tasks within your
skill set agreed in discussion with your supervisor.
4. Data Management and Administration
• To monitor and support the development of electronic case management systems with clear workflow
and procedures.
• To ensure that duties are undertaken in compliance with all relevant policies, regulations and
legislation.
• Supporting the Assistant Manager with data collection, prepare monthly/quarterly statistical report &
analysis and develop impact measurement tools.
• Managing the filing and storage of paper/electronic documents and communications.
• Coordinate meetings, prepare meeting materials and minutes.
5. Other project related tasks as need arises

Requirements :
• Bachelor's degree or above in in relevant social science discipline
• 2+ years of experience preferably with exposure to NGOs, public or social service settings. Candidates
with less experience may be considered for Assistant Program Officer.
• Passionate in child and family welfare
• Knowledge in program design, monitoring and evaluation requirements, and understanding of social
science research methods.
• Familiar with MS Office (e.g. Word, Excel and PowerPoint) and Chinese word processing and willing to
learn to use new technology.
• Strong interpersonal and communication skills, especially in working with different stakeholders, verbal
and written.
• Good proficiency in Cantonese and English written and spoken.
• Must share the commitment of Mother’s Choice in upholding the safety and protection of children as
paramount. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.