Retail Supervisor

Job Summary:
We are seeking a dedicated and motivated Retail Supervisor to oversee our four retail stores in Hong Kong. The ideal candidate will possess strong leadership skills, a passion for retail, and a commitment to providing exceptional customer service. The Retail Supervisor will be responsible for staff management, including scheduling, training, and incentive programs, ensuring a positive working environment that aligns with our family-oriented values.

Key Responsibilities:

1.⁠ ⁠Staff Management:
  - Develop and manage staff rosters to ensure adequate coverage across all stores.
  - Monitor employee performance and provide constructive feedback to promote growth and development.
  - Facilitate regular team meetings to communicate goals, updates, and address any concerns.

2.⁠ ⁠Training and Development:
  - Conduct training sessions for new hires, focusing on customer service, product knowledge, and store policies.
  - Identify training needs and implement ongoing training programs for existing staff to enhance skills and performance.
  - Foster a culture of continuous learning and development within the team.

3.⁠ ⁠Incentive Programs:
  - Design and implement incentive programs to motivate staff and drive sales performance.
  - Monitor and evaluate the effectiveness of incentive programs, making adjustments as necessary to achieve desired outcomes.
  - Recognize and reward outstanding employee performance to enhance team morale.

4.⁠ ⁠Customer Service Excellence:
  - Ensure that all staff members provide exceptional customer service, creating a welcoming and family-friendly shopping environment.
  - Address customer inquiries and complaints promptly, ensuring a positive resolution.

5.⁠ ⁠Sales and Inventory Management:
  - Collaborate with store managers to achieve sales targets and optimize inventory levels.
  - Analyze sales data and trends to identify opportunities for improvement and develop strategies to increase sales.

6.⁠ ⁠Visual Merchandising:
  - Work with the team to ensure that stores are visually appealing and maintain brand standards.
  - Implement promotional displays and seasonal setups to enhance the shopping experience.

Qualifications:

•⁠  ⁠High school diploma or equivalent; additional education in retail management or a related field is a plus.
•⁠  ⁠Proven experience in a retail supervisory role, preferably in a family-oriented or concept store environment.
•⁠  ⁠Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
•⁠  ⁠Excellent organizational and time management skills, with the ability to manage multiple priorities.
•⁠  ⁠Proficient in Microsoft Office and retail management software.
•⁠  ⁠Strong problem-solving skills and a customer-focused mindset.

Good command of spoken English, Mandarin and Cantonese

What We Offer:

•⁠  ⁠Competitive salary and performance-based incentives.
•⁠  ⁠Opportunities for professional development and career advancement.
•⁠  ⁠A supportive and family-oriented work environment.
•⁠  ⁠Employee discounts and benefits.

If you are passionate about retail and have the skills to lead a team in a dynamic family concept store environment, we invite you to apply for the Retail Supervisor position. Please submit your resume and a cover letter detailing your relevant experience to hr@bimboconcept.com

Bimbo Concept is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why you should consider this opportunity:
We offer an attractive remuneration package with fringe benefits to the right candidates, such as

• Birthday leave
• Competitive commission scheme
• Employee discount
• Medical insurance
• Maternity leave
• Parental leave

Interested parties please send resume with date of availability and expected salary by clicking "Apply Now".

All information received will be kept in strict confidence and will be treated only for employment related purposes.