Senior Officer, Customer Service (Claims-focused) 5 days work, weekend shift

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to help our customers

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration. On a daily basis, you will focus on:

• answering customers' inquiry about claims (in-patient and out-patient, including, pre-admission, pre-approval, and claims follow-up) through phone calls and live chat. 
• keep a proper and accurate record of customer cases and preparation of management reports 
• support / resolve compliant cases 
• regular knowledge sharing with other teams 
• support other ad hoc projects

You will also have the opportunity to pick up basic claims case assessments.

Your Key Responsibilities Include: 

• Customer satisfaction score
• Quality of responses to customers' requests
• Efficiency 

Shift arrangement

• You will be working 5 days per week, at least 1 day during the weekend.

Tools we use:

Zendesk

About you 

• At least 3 years of experience in a customer service role; candidates with more experience in claims case inquiry will be highly desirable.
• HKCEE/DSE or above
• Good command of both spoken and written Cantonese, English, and Mandarin
• Pleasant, mature, independent, and able to work under pressure
• IIQE licenses
• Prior experience in the insurance or financial industry
• Comfortable working independently and in a team

Candidates with fewer experiences (min. 1.5 years of experience) will be considered for an officer role.
 

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible working arrangement (work from home)
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.
 

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 
 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.
 

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, disability, or family status in the employment process.