Group RevOps Manager / Assistant Manager (Renewal business focused)

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to lead and manage our in-force business to ensure high level of satisfaction and keep our renewal rate >90%.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration team to contribute to our long-term B2B business growth by driving the successful renewal of a significant portion of our group medical business.

Your Key Responsibilities Include:

• Renewal Management:
  • Manage and execute the end-to-end renewal process for assigned group medical accounts, ensuring timely and accurate renewals.
  • Analyze renewal data, identify trends, and develop strategic renewal plans to maximize retention and profitability.
  • Negotiate renewal terms with clients, brokers, and internal stakeholders.
  • Oversee the renewal of accounts previously handled by other teammates.
• Team Leadership & Development:
  • Lead, mentor, and develop a team of two, fostering a collaborative and high-performing environment
• Strategic Planning & Analysis:
  • Contribute to the development and implementation of renewal strategies and initiatives.
  • Monitor market trends and competitor activities to identify opportunities and challenges.
  • Prepare and present regular reports on renewal performance and key metrics.
  • Work with actuarial and underwriting teams to optimize renewal pricing.
• Relationship Management:
  • Build and maintain strong relationships with clients, brokers, and internal stakeholders.
  • Address client inquiries and resolve renewal-related issues promptly and effectively.
  • Work closely with the sales team to ensure smooth transitions of new business, and renewals.
• Process Improvement:
  • Identify and implement process improvements to enhance efficiency and effectiveness of the renewal process.
  • Ensure compliance with all regulatory requirements and internal policies.

• Sales performance reporting:
  • Create regular reports on the B2B business performance of different channels.

The success of this role will be measured by:

• Business renewal rate
• Career growth of direct reports 

About you

You are a team-player who walk the talk, with an interest to improve things, think and act like businss owner, and have high integrity, and:

• 5+ years of experience in an account management role in the employee benefit industry
• Solid knowledge in insurance and passed IIQE paper 1 and 3
• Prior experience with established brokers and/or insurers
• Bilingual fluency in English and Chinese
• Prior team management experience is an advantage

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible work arrangement
• Benefits include medical/ dental coverage and wellness programs
• Employee discounts
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today!

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.