Deskside Support Engineer

Responsibilities:
 

• Provide help-desk and deskside support to end-users on computer operation and office equipment at the designated branch office and/or main office per assignment.
• Provide support on equipment maintenance.
• Provide support on procurement of equipment and software.
• Provide support for vendor’s on-site visit to the branch office and main office location.
• Provide support on ad-hoc tasks or projects as per request.

Requirements:
 

• Diploma or higher in IT-related disciplines
• Minimum 1 year of system administration experience.
• Minimum 1 year of relevant hands-on experience in supporting Microsoft Windows Operation Systems, general Office automation tools (e.g Microsoft Office suite, Adobe reader, Zoom…. etc), and office equipment (e.g IP phone, Printer, Desktop PC, Notebook Computer … etc).
• Interpersonal sensitivity and customer responsiveness with good spoken and written communication skills, and team working skills.
• Escalation of problems promptly as per the escalation matrix.
• Good English and Chinese communication skills (both written and spoken).

*On-shift roster, no more than 45 hours per week*

*Duty Time: MUST on duty on Fri -Sun 09:00-1800/10:30-19:30*

*Airport & Tsim Sha Tsui Office*