Deskside support engineers / Senior Deskside support engineers

Deskside support engineer 

Job Responsibilities:
· Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
· Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
· Provide Install, Move and Change of deskside services to end users.
· Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
· Communicate effectively with end users and other support parties.
· Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:
· Diploma in Computer or related discipline
· At least 2 years working experience in I.T related field and have solid helpdesk or deskside support background.· · · · Certification in ITIL
· Knowledge in PC/Mobile/Tablet/iPad support
· Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
· Solid experience in providing IT deskside support is preferable.
· Good communication and interpersonal skills
· Experience in banking or financial services industry is an advantage/preferred.
· Able to be working independence.
· Able to Overtime when necessary.
· Shift allowance will be provided when required to shift duty

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