Service Desk Specialist (Overnight)

Responsibilities:         

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work.         

Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system           

Account admin required         

Coordinate with internal and external parties          

Assist in performing any other IT duties as assigned by supervisors         

Working Location: Kwai Chung          

Requirements:              

Diploma or above in Information Technology or related discipline             

One year working experience in customer service area in IT field is preferable  

Prior experience in providing technical support to clients over the phone will be a definite advantage                 

Knowledge on Windows, Office 365, other Microsoft applications & account admin   

Customer-oriented with good troubleshooting, communication, and interpersonal skills        

Proactive and able to work under pressure                

Good command of both spoken and written English and Chinese (including Mandarin)            

Good at Chinese and English typing (Chi & Eng: 30 wpm) 

5-working days per week (including public holidays, Sat & Sun)  

One-year contract, renewable subject to business needs               

Immediate available is preferred       

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.