Service Desk Specialist

Responsibilities:             

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. 

Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system                

Account admin required              

Coordinate with internal and external parties     

Assist in performing any other IT duties as assigned by supervisors          

Working Location: Kwai Chung  

Shift duty (by roster) 

Requirements:  

Diploma or above in Information Technology or related discipline             

One year working experience in customer service area in IT field is preferable     

Prior experience in providing technical support to clients over the phone will be a definite advantage       

Knowledge on Windows, Office 365, other Microsoft applications & account admin          

Customer-oriented with good troubleshooting, communication, and interpersonal skills 

Proactive and able to work under pressure          

Good command of both spoken and written English and Chinese (including Mandarin)    

Good at Chinese and English typing (Chi & Eng: 30 wpm) 

5-working days per week (including public holidays, Sat & Sun)  

One-year contract, renewable subject to business needs              

Immediate available is preferred

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