Policy Admin Executive (Property & Casualty)

Pacific Prime, is a global insurance broker with 21+ years of experience, headquartered in Hong Kong. We specialize in providing impartial insurance advice and solutions to individuals, families, and businesses.

Our commitment to simplifying insurance has earned us recognition and a loyal client base. As an award-winning insurance intermediary, we simplify the insurance landscape, empowering clients to find the right plan within their budget. With world-class services, tailored solutions, and expert advice, we aim to be the top choice for individuals and corporations worldwide.

We are currently seeking talented individuals to join our team, if you have a passion for the Insurtech industry and thrive in a fast pace, dynamic environment, we invite you to apply now to join our team as a:
 
Policy Admin Executive (Property & Casualty)

The Policy Admin Executive (P&C) is to assist the P&C Manager in a wide array of administration duties for general insurance products. The administration duties entail new business and renewal applications both.

As part of the P&C team, you will have the chance to work alongside a dynamic group of professionals, collectively ensuring a seamless workflow.

Responsibilities:

• Conduct administrative duties for general insurance products
• Understand customer's needs, attend to new business queries, and follow-up with clients for processing of new applications of the insurances as required
• Follow up on, and negotiate renewals, with insurers & clients, for the relevant polices allocated
• Support mid-term policy adjustments such as policy endorsements for existing clients
• Perform end-to-end administrative duties such as drafting quotations, tracking documents from insurers, dispatching policies to clients, updating clients' folders in the CRM, updating leads into relevant systems and following up on outstanding payments
• Assist in General Insurance duties, such as follow up on P&C quotations/ renewals to clients and liaise with insurers on P&C quotations requests
• Assists-in, and follow up on claims for the relevant products classes, with insurers and insureds
• Handle call-ins by clients and advise them accordingly
• Achieve key performance indicators ( quality assurance/ operational standards/sales/ renewals)
• Other Ad-hoc duties as assigned

Our Expectations

• Degree / Diploma Holder
• Experience in handling policy administration in general insurance industry
• Proficient in Microsoft Excel
• Strong Customer Servicing focus
• Proactive and service-oriented with a can-do attitude
• Exceptional attention to detail and communication skills.
• Well organized with the ability to work in a fast past organization

What We Offer

• Competitive remuneration package.
• Comprehensive health insurance coverage.
• Paid time off, including vacation, sick leave, and holidays.
• Staggered working hours for increased flexibility.
• Professional development and training opportunities.
• Employee assistance program for personal and professional support.
• Company-sponsored social events and team-building activities
• Great career advancement opportunities within a fast growing global organization.
• Collaborative and inclusive work environment.
• Access to cutting-edge technology and tools relevant to the role.
• Employee discounts on company products or service.

By joining us you can expect not only competitive compensation and benefits, but also a supportive work culture that prioritizes your personal and professional growth.

We are committed to fostering an inclusive and supportive working environment that embraces individuals of diverse backgrounds, ensuring everyone feels empowered to reach their full potential, irrespective of age, gender, identity, orientation, disability, race, ethnicity, nationality, religion, or political beliefs.