Business & Operations Executive

Responsibilities:

• Handle and resolve clients and candidates’ enquiries through text messages, inbound calls and emails
• Maintain relationships with clients by providing support, information and guidance
• Provide assistance to activate, train, and educate merchant users
• Analyse and react upon merchant users’ feedback
• Explore merchants' potential needs, coordinate and communicate with internal departments to optimize operational strategy, product development and business development
• Provide technical and product related assistance to the Business Development team in pursuit of new clients and/or in support of expansion opportunities with existing clients
• Constantly review and optimize the operational procedures of the team
• Any other ad-hoc tasks related to business development and daily operations

Requirements:

• Bachelor’s Degree in any discipline
• Experience in relationship management and customer service, customer support in technology fields will be an advantage
• Fresh graduates are welcomed
• Good interpersonal and communication skills with good command of written/spoken Chinese (Cantonese/Mandarin) and English
• Highly customer-focused and detail minded
• Strong analytical and problem-solving skills
• Strong negotiation skills
• Passionate in latest technologies
• Ability to work under fast-paced environment
• A good team player, independent, self-disciplined, responsible
• Have a winning mindset and always hustle to achieve goals

Compensation package:

• Medical benefits
• 5-day Work Week

Perks:

• Sharp, talented and motivated co-workers
• Fun and relaxed office environment
• Sense of ownership
• Free snacks and drinks
• Casual dress code
• Flexible Working Hours