Customer Service Supervisor/ Clerk

• ANA Group
• CS Duties
• OT pay allowance, Discretionary bonus

Your duties:

• Handle external communication, including but not limited to emails, letters, or phone calls;
• Carry out investigation and work closely with relevant parties;
• Provide efficient responses via email, letter, and phone calls to help enhance customers' online and offline experience;
• Perform administrative duties including but not limited to database maintenance, report preparation;
• Work independently and collaboratively to resolve customer concerns in a professional manner;
• Rotate job duties across different functions within the team to cope with operation needs;
• Ad-hoc. assigned by the Manager.

How to join the OCSHK family:

• HKDSE graduate or above;
• Interested in air-freight logistics industry;
• Good command of both written and spoken English and Chinese;
• Japanese knowledge is not a MUST, but definitely has an advantage;
• Proficiency in MS applications (PowerPoint, Excel, Word) and Chinese word processing;
• Kind and polite, willing to take up the responsibility;
• A "Can do" mindset and willingness to challenge yourself;
• Basic knowledge and experience by using Call Center is preferable.
• Candidate with less experience will be considered as Customer Service Clerk.

Your working schedule:

• 5 days work week (Monday - Saturday)

The benefit that you will be entitled to:

• Maximum 17 days of annual leave
• 6 days of full pay sick leave every year
• OT pay allowance
• Medical insurance
• Dental insurance
• Bank holiday
• Year-end Bonus (With effective from 01 JAN 2025)
• Discretionary bonus
• Chance of learning and development

Remuneration and other benefits will be commensurated with qualifications, experience, and interview performance.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking.
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