Training Executive (Training Centre)

Job purpose:

The Training Executive (Training Centre) is responsible for providing customer service and performing administrative support for the training courses organized by Training Centre of Hong Kong Red Cross. S/he will work closely with the Assistant Manager (Training Centre) to support the training courses.

Key Responsibilities:

• Coordinate and execute first aid and health training programmes to raise awareness and enhance the knowledge and skills of the public
• Maintain effective communication with internal and external stakeholders to ensure smooth collaboration and training delivery
• Provide customer service, answer phone and email enquiries, course enrollment in counter and handle complaints
• Handle the administrative, course fee transaction, procurement, financial report and certificate issuance duties
• Handle warehouse operation, inventory control, prepare and pack training materials for training courses and support the logistic arrangement
• Provide support to activities / events / projects of Agency and/or Service Unit

Requirements:

• Solid work experience with customer service experience is an advantage
• Completion of HKCEE / HKDSE (minimum five passes, including English, Chinese and Mathematics) equivalent or above
• Excellent customer service attitude, communication skills and professional telephone manner
• Good command in both written and spoken English and Chinese (including Putonghua)
• Proficient in PC knowledge (including Microsoft Office). Knowledge of design and audio-visual computer software is an advantage
• 5 working days in a week, if deems necessary, work on Saturday is required

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract Period: 1 year (renewable)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or email to hr@redcross.org.hk.

Review of applications will start from 19 August 2024 and until the post is filled.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.