Deputy Manager (Red Cross Shop)

Job Purpose:

This position as the Shop-in-Charge is to oversee the overall operation of Red Cross Shop aiming to promote humanitarian messages to supporters and perform the central procurement function of the Department (major product categories: uniform items, first aids products, souvenirs). He/she is responsible to formulate standard operation procedures for shop operation and procurement function.

Key Responsibilities: 

• Supervise a small team to oversee daily operation of the Red Cross Shop including entire sales & procurement process, financial management, inventory & warehouse management, quality management and stakeholders relationship management. 
• Formulate positioning, marketing and collaboration strategies of the Red Cross Shop, develop business plan and budgets in leading directions of the Shop.
• Formulate workflow, guidelines and operation manual to ensure operation efficiencies. 
• Oversee and manage the POS and online shopping platform includes daily operation, database & reports management and system development. 
• Prepare annual budgets, monthly reports, monitor sales and inventory records and set up operational contingency plan.
• Collaborate with NGOs / social enterprise, internal services units to implement new initiatives (such as marketplace, exhibition) to promote humanitarian messages to supporters. 

Requirements:

• Recognized University degree holder in business stream, preferably in retail management/sales & marketing with minimum 5 years relevant experience, and at least 3 years at supervisory role in administering daily operation and management of shop
• Solid experience in procurement or marketing / retail industry / retail shop management / POS system management / warehouse management is required
• Knowledge and experience in NGO / social enterprise environment and volunteer management is definite an advantage
• Well organized, client-oriented, excellent communication and people management skills, independent, self-motivated and able to work under pressure 
• Proficient in both written and spoken English and Chinese (including Putonghua) 

Contract Period:   2 years (Renewable)

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Work Schedule:    44 hours / week by roster 

                                Within Mondays to Saturdays from 9:30a.m.– 6:45pm (or Sunday/Public Holidays when required)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, 9/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong or email to hr@redcross.org.hk

Review of applications will start from 10 February 2025 and until the post is filled.
 

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.