Customer Services Officer (Ref: JM/GETS/CSO)

Job Responsibilities

• Handle telephone & email enquiries and welcome customers' feedback in a professional manner

• Establish a professional image as Software Guidance / Solution Provider / Adviser

• Maintain a good customer relationship by providing one-stop customer service

• Provide excellent quality service to our valued customers with a great expectation & satisfaction

• Help with ad-hoc assignments and deliver to internal users

• Willing to assist customer operation training and will be given an opportunity to train as trainer

Job Requirements

• Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies

• Knowledge in general Microsoft Office applications usage

• Good command of written and spoken in English, Cantonese, and Mandarin

• Pleasant personality, patient, and able to work under pressure

• Experience in shipping or import/export trade is an advantage

• Experience in evening and overnight shift is preferable, attractive allowance are provided

• Immediately available preferred

• Fresh graduate will be considered