Customer Service Support Representative (5.5 day work)

Working Location:  Tsim Sha Tsui 

Customer Industry:  Insurance

Customer Service Contract Employment

5.5 day work (Mon-Sat)

Customer Service Support Representative (5.5 day work)

Job Duties:

• Handle customers’ inquiries via email/call/in person in an efficient and professional manner
• Ensure all procedures taken are complied with Company Policy 
• Act as the on-site service ambassador and ensure prestigious service for VIP clients and valuable business partners is provided
• Document all call information according to the standard operating procedure
• Work closely with all parties to ensure effective service to customers 

Requirements:

• Diploma or above
• Qualified license of IIQE Paper I & III is a plus
• Customer-oriented with positive thinking
• Basic MS Office knowledge with Chinese Word Processing
• Good command of written and spoken English, Cantonese, and Putonghua 

Working Hours: 

Monday to Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.