Deputy Manager (Red Cross Shop)

Job Purpose:

This position as the Shop-in-Charge is to oversee the overall operation of Red Cross Shop aiming to promote humanitarian messages to supporters and perform the central procurement function of the Department (major product categories: uniform items, first aids products, souvenirs). He/she is responsible to formulate standard operation procedures for shop operation and procurement function.

Key Responsibilities: 

• Supervise a small team to oversee daily operation of the Red Cross Shop including entire sales & procurement process, financial management, inventory & warehouse management, quality management and stakeholders relationship management. 
• Formulate positioning, marketing and collaboration strategies of the Red Cross Shop, develop business plan and budgets in leading directions of the Shop.
• Formulate workflow, guidelines and operation manual to ensure operation efficiencies. 
• Oversee and manage the POS and online shopping platform includes daily operation, database & reports management and system development. 
• Prepare annual budgets, monthly reports, monitor sales and inventory records and set up operational contingency plan.
• Collaborate with NGOs / social enterprise, internal services units to implement new initiatives (such as marketplace, exhibition) to promote humanitarian messages to supporters. 

Requirements:

• Recognized University degree holder in business stream, preferably in retail management/sales & marketing with minimum 5 years relevant experience, and at least 3 years at supervisory role in administering daily operation and management of shop
• Solid experience in procurement or marketing / retail industry / retail shop management / POS system management / warehouse management is required
• Knowledge and experience in NGO / social enterprise environment and volunteer management is definite an advantage
• Well organized, client-oriented, excellent communication and people management skills, independent, self-motivated and able to work under pressure 
• Proficient in both written and spoken English and Chinese (including Putonghua) 

Contract Period:   2 years (Renewable)

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, compassionate leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Work Schedule:    44 hours / week by roster 

                                Within Mondays to Saturdays from 9:30a.m.– 6:45pm (or Sunday/Public Holidays when required)

Please send application together with full curriculum vitae and expected salary to the Head of Human Resources Development, 9/F, Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Hong Kong or email to hr@redcross.org.hk on or before 19 January 2025.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.