Account Manager / Customer Success (Influencer Marketing)

About InnoLab & Try.Eat!

Try.Eat! (product of innoLab Limited) is a KOL community platform that connects inspiring brands and quality social media influencers - where influencers can join any activity and experience that goes beyond typical marketing campaigns, join what they love (and get paid). We are a young startup company that graduated from the Hong Kong Science and Technology Parks incubation program in Hong Kong. Since its launch in late 2020, Try.Eat! has quickly grown over 10,000 verified quality social media influencers and KOLs in Hong Kong among the main social media platforms such as Instagram, Facebook, YouTube, OpenRice, and more, and is partnering a wide range of brands such as ParknShop, Grand Emperor Hotel, Outback Steakhouse, Jurlique etc. Every aspect of Try.Eat! is growing rapidly and we need talented team- player with entrepreneurial spirit.

What’s about the role

The people here at Try.Eat! don’t just sell services - we work together and create the kind of wonder that’s revolutionise entire marketing sector. It’s technology and our people working together inspires the innovation that runs through everything we do, from amazing technology to industry-leading methodology.

As an Account Manager (Influencer Marketing), you will be at the heart of our influencer marketing operations, managing campaigns from start to finish and ensuring each collaboration meets client objectives. You’ll work closely with brands, influencers, and internal teams to bring campaigns to life. Your responsibilities will include:

• Collaborating with clients to understand their marketing goals and develop tailored influencer strategies.
• Managing influencer recruitment, negotiation, and contract finalization to ensure smooth collaborations.
• Overseeing content creation and ensuring it aligns with the brand’s guidelines and objectives.
• Monitoring campaign performance, analyzing data, and preparing detailed reports.
• Acting as the main point of contact for clients and influencers, building long-term relationships.
• Working cross-functionally with marketing, operations, and product teams to ensure seamless execution.
• Identifying growth opportunities for clients and proposing innovative campaign ideas.

We are looking for you if:

• High energy / positive attitude / strong work ethic – You approach challenges with determination and enthusiasm.
• Relationship builder – You excel at building and nurturing professional relationships with clients and influencers.
• Problem-solving skills – You can adapt quickly to shifting conditions and find creative solutions.
• Organizational excellence – You’re highly organized and can manage multiple campaigns simultaneously.
• Strong communication skills – Fluent in written and spoken English, Cantonese, and Mandarin.
• Education – Higher Diploma or above in Marketing, Business, or related fields.
• Technical proficiency – Comfortable using Microsoft Office (Word, Excel, PowerPoint) and social media tools.
• Resilient and driven – You embrace challenges, learn from setbacks, and keep pushing forward.
• Agile mindset – You prefer working in a fast-paced, startup-like environment rather than navigating bureaucratic red tape.