Retail Manager / Assistant Retail Manager

We are looking for highly motivated individual who is driving for excellence and willing to take up challenges to join our team.


Responsibilities:

 

• Prepare and review sales analysis, sales budgets, sales plans, monthly reports
• Manage roster planning and resourcing to ensure the sales team is appropriately staffed at all times
• Support the Division manager in implementing changes and improvements to sales processes
• Responsible to co-ordinate sales interaction with other departments
• Coach, counsel, discipline and train frontline staffs; Work with training team on strategic coaching plans for all frontline staff
• Initiate, drive, motivate and encourage sales staff to achieving sales targets
• Handle customer complaints, issues and questions
• Identify market trends that appeal to customers with the aim to identify opportunities for business development & boost sales
• Communicate with store team and operations team frequently; put together sales performance and frontline customer service experience
• Formulate strategies and commission scheme to achieve store KPI results
• Work closely with internal stakeholder such as Brand & Marketing, Retail Operations, Merchandising & Logistic team to leverage brand strategies, maintain appropriated inventory level to support frontline businesses
• Other ad hoc duties as assigned

Requirements:
 

• Passionate about well-being and lifestyle advocate
• Able to work independently as well as in a team environment
• Thrive in an entrepreneurial environment and see this as a chance to make your mark and make a difference
• University Graduate in Marketing or Retail Sales Management preferred
• 8 years+ related experience in retail industry, preferably in skincare/ beauty background
• Good command of spoken and written skills in Cantonese, Mandarin and English
• Result-oriented, a quick learner keen on taking new challenges, thrives in getting deals done and serving customers
• Passionate about new sales and about helping solve customer problems
• Highly motivated self-starter being excited by new software and technologies and have a competitive nature, and a strong drive to succeed
• Immediately available is preferred