IT Officer / Senior IT Officer (2-year contract, renewable)

The IT Officer / Senior IT Officer is responsible for managing, maintaining and securing Oxfam Hong Kong’s IT infrastructure, including networks, servers, and software. He/she would troubleshoot issues, implement security measures, and ensure optimal system performance. His/her job duties include but not limited to the following:

Responsibilities:

• Install, configure, and maintain computer hardware, software, and network.
• Manage and monitor servers and network infrastructure, including routers, switches, firewalls, and VPNs - on premises and in cloud services.
• Implement and manage security measures such as firewalls, antivirus protection, data loss prevention systems, intrusion detection systems, and endpoint security products.
• Ensure security of IT systems, manage backup, data recovery, and access controls.
• Ensure smooth operation of IT infrastructure. Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers.
• Provide technical support to users, including troubleshooting and resolving IT-related issues.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency, productivity and/or IT security.
• Plan and execute IT projects, including upgrades, migrations, and installations.
• Document IT systems, configurations, and procedures.
• Assist in IT administrative works, such as inventory management and procurement.
• Provide support during events and perform any other IT duties as assigned.

Requirements:

• Bachelor's degree / professional training in Information Technology, Computer Science, or related field.
• Preferably with 8 years’ work experience in the field of IT.Candidates with less experience will be considered as IT Officer.
• Proven experience in IT administration and support.
• Strong technical knowledge of computer hardware, operating systems, software, network and cloud technologies is a must.
• Excellent problem-solving and troubleshooting skills.
• Knowledge in cybersecurity, security frameworks and best practices.
• Ability to prioritize tasks and work under pressure. Strong sense of responsibility. Attention to details and accuracy in work.
• Excellent communication and interpersonal abilities. Good command of written and spoken English, Mandarin, Cantonese.
• Strong willingness to keep up with the latest technology trends and continuously learn new skills.
• Certifications such as CompTIA A+, Network+, ITIL or Microsoft Certified IT Professional (MCITP) preferred.
• Security training such as CISSP, CISA, CISM or CEH would be a plus.
• Working outside normal office hours may be required occasionally.
• Identification with Oxfam’s mission and vision is a must.

Closing date for application: 12 February 2025

You are invited to send your application letter, curriculum vitae with your current and expected salary and date of availability to Human Resources Manager by email to hr@oxfam.org.hk.

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk. 

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.